Last updated: 30 May 2026
JewelStack is a jewellery technology platform operated by Bytive Technologies (“JewelStack,” “Bytive,” “we,” “us,” or “our”). This Privacy Policy explains what personal information we collect through our website, applications, and services (collectively, the “Services”), how we use it, and the rights you have over it. By using our Services, you agree to the practices described here.
1. Information we collect
We collect information to provide and improve our Services. This includes:
- Information you provide — such as your name, email address, phone number, company name, and any message you send when you fill out a contact form, request a demo, or correspond with us.
- Account & business data — where you use our platform as a customer, the operational data you and your team enter (catalogue, orders, customers, and similar records) on behalf of your business.
- Automatically collected data — such as IP address, browser type, device information, pages visited, and usage patterns, gathered through cookies and similar technologies.
- Information from third parties — where you connect or sign in via a third-party service (for example, a social login), we receive limited profile information that the provider shares with your permission.
2. How we use your information
We use the information we collect to:
- Provide, operate, maintain, and improve the Services;
- Respond to enquiries, demo requests, and support messages;
- Send service-related communications and, where you have consented, marketing updates;
- Monitor usage, prevent fraud and abuse, and maintain security;
- Comply with legal obligations and enforce our agreements.
3. How we share information
We do not sell your personal information. We share it only:
- With trusted service providers who process data on our behalf (such as hosting, analytics, and communication tools), under contractual confidentiality obligations;
- Where required by law, regulation, legal process, or enforceable governmental request;
- To protect the rights, property, or safety of JewelStack, our users, or others;
- In connection with a merger, acquisition, or sale of assets, with notice to affected users.
4. Data retention
We retain personal information for as long as your account is active or as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When data is no longer required, we delete or anonymise it.
5. Data security
We apply appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your rights & choices
Depending on your location, you may have the right to access, correct, update, or delete your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, contact us using the details below.
7. Data deletion requests
You can request deletion of your personal data at any time. Email us at hello@bytive.in with the subject line “Data Deletion Request,” and include the email address or account associated with your data. We will verify your request and delete the relevant personal information within 30 days, except where we are required to retain it for legal or legitimate business reasons.
8. Cookies
We use cookies and similar technologies to operate the site, remember your preferences, and understand how the Services are used. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
9. Children's privacy
Our Services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes will be communicated where appropriate. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.
11. Contact us
If you have questions about this Privacy Policy or how we handle your data, contact us at hello@bytive.in.